Customer Support Executive
Telihub is seeking a highly motivated and customer-focused Customer Support Executive to
join our growing team based in Ahemdabad. In this role, you will be the first point of contact for our
valued customers, providing prompt and effective solutions to their inquiries and
technical issues.
Responsibilities:
Provide exceptional customer support via phone, email,
and chat.
Troubleshoot and resolve technical issues related to our
Voice,
A2P SMS,
and DID services.
Effectively communicate complex technical information in
a clear
and
concise manner.
Manage customer accounts and update relevant
information.
Identify and escalate customer issues to appropriate
internal
teams.
Contribute to the development of our knowledge base and
support
documentation.
Qualifications:
Proven experience in a customer support role, preferably
within the telecommunications industry.
Strong technical aptitude with a good understanding of
Voice, A2P SMS, and DID technologies.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong problem-solving and analytical skills.
Benefits:
Competitive salary and benefits package.
Opportunity to work with cutting-edge technology in a fast-growing industry.
Collaborative and supportive work environment.
Potential for career growth and development.